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Known issues and limitations

Some known issues and current limitations of the training environment are listed on this page.

Failed to submit session error

error message

Seeing an error similar to the above image is usually caused by trying to start a new session when one is already running (all users are limited to one running session to ensure there are enough resources for everyone).

Follow the steps here to stop your existing session before starting the new one.

Timeouts on login page

If you leave the login page open for a while without logging in you may encounter a timeout error when you do eventually login. Opening a new tab and navigating to the webnode URL should fix this. It would be a good idea to login immediately after opening the training environment URL until we have fixed this timeout issue.

Make sure you only share the webnode URL, which will look like "https://name-ood-webnode.data.nesi.org.nz".

Do not share the services URL (which is the URL you see on the login screen) that looks like "https://name-ood-services.data.nesi.org.nz". If you share this link it will almost certainly not work for others.